Refund policy
Returns
We hope you love your ILOUITY pieces. If something isn’t quite right, you have 14 days from receiving your order to return your items.
To be eligible for a return, items must be:
- Unworn and in their original condition
- Free from stains, marks, makeup, or other signs of wear
- Free from perfume or strong scents
- Returned with all original tags attached
- Returned in the original packaging
For sustainability and cost reasons, we kindly ask that you pack your return with minimal excess air space and use appropriately sized packaging. This helps us reduce unnecessary transportation and packaging waste.
Register your return here.
Track your return here.
Should you experience any issue or need any help, feel free to contact us at hello.usa@ilouity.com and we will assist you with your return.
Return Fee: A $14 return fee is deducted from your refund and that includes the cost of the return shipping. All original shipping charges are not refunded. Refunds for all transactions will be issued to the original form of payment.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello.usa@ilouity.com